Terms & Conditions

What goes into our pricing

A lot of factors go into our prices. Please remember, when using a small business, that we need to cover costs for everything. Take a look below.

Any cancellations made within 24hr notice will require full payment. If terms and conditions are not respected and no payment is received by the end of the day, you will not be booked back in to use our services and any future slots already booked will be terminated. We understand things happen, however we are running a business and need time to fill a slot, otherwise we lose out and so do other clients.
All illnesses we are made aware of, again within 24hr notice, will be automatically cancelled on your behalf, as all clients know we cannot enter the property with people in or if illness strikes. You will be required to send the full amount of your clean. Please do not message us stating you need to cancel due to illness, then when payment is requested, state we are still able to come but you will be staying in. This will be declined and still go as a cancellation.
Cancellations made within 48hr notice will require 50% of payment.

Please make us aware of any broken items in your home, e.g. cupboards, blinds, taps, or anything that could potentially break or fall on us whilst cleaning. We cannot be held responsible for this and it breaches our health & safety regulations.
Keys can be arranged to be picked up on our agreement or to be left in a safe place. We are key holders and, with mutual agreement, tag your key to keep for future cleans. Otherwise, keys will be placed back or posted as discussed with the client. We do recommend having a key cut or a spare key for easy access and safety on your behalf.
If we are turned away or unable to gain access to the property on the day, or the appointment has been forgotten about, full payment is required.
The property MUST have free accessible parking; any parking fees if applicable must be paid by the client.

Full payment is required upon arrival or once the service is complete. For all clients at work, payments can be made up until 5pm the same day as your clean via bank transfer or cash.
We only accept bank transfer or cash payments. We don't accept PayPal or cheque.
Invoices can be sent on request; please ensure we have an updated and correct email address and contact number.
Any late payments will incur a late fee charge. This will continue to rise until your outstanding balance is paid. If we do not receive payment at all, we are legally entitled to take matters further, which would result in legal action.
Refunds are not an option under any circumstance. Alternative options will be offered to rectify any service we provide.
Prices are non-negotiable; we do not price match nor negotiate.

Please note, as we do not charge per hour or go off a timescale, if you request a room not to be cleaned when we arrive the price remains the same and no extra will be completed. If you don't require a certain room to be cleaned, that is on your behalf and the client must understand no extra will be completed in place.
If you are unhappy with anything about the clean we have carried out, you must inform us on the same day of your clean so we are able to rectify this as soon as possible. Anything reported as a problem days or weeks later is unsolvable and we will not accept liability.

A deposit is required upon booking to secure your desired slot; no slot will be booked or secured until we receive this. Confirmation will be sent once you have sent across the deposit payment and full address.
When booking, please be honest about the size of your property: how many bedrooms, bathrooms and floors (bungalow / town house / flat), conservatories or orangeries. A more detailed description allows us to quote correctly. If it's easier, photos of the property would help massively. If we do arrive and have had an incorrect insight to sizing, charges will apply.
Please be aware, when quoting, this is just an estimated quote and could potentially change when completing work. This is very rare, however it must be touched upon. If this is the situation, the client would be called to confirm before continuing.
If building work has been carried out, please inform us as an extra charge is required due to extra plaster and dust - this is a builder's clean.

We are unable to move furniture due to safety reasons (excluding light and easily moveable furniture); if not, we will try our best to reach all visible areas.
We are not, under any circumstances, able to step higher than the height of a 2-step stepladder.
Any blinds that feel unsafe or faulty will not be cleaned due to the risk of falling and causing damage or injury to ourselves.
If any furniture or items look damaged or unsafe, these will not be cleaned due to our terms and conditions.

‹ Back to site